Eyelash & Hair Policies

Deposit policy

To secure your reservation, a deposit policy of 40% is required. This ensures that your booking is confirmed and protects both parties involved. The deposit will be deducted from your total amount due, allowing for a smoother payment process. Please note that this deposit is non-refundable, as it guarantees your spot and helps us manage our resources efficiently. We encourage you to complete the deposit at your earliest convenience to avoid any potential issues with availability. If you have any questions or require further clarification about the deposit policy, please do not hesitate to reach out to our customer service team. We appreciate your understanding and look forward to providing you with an excellent experience.

Cancelation policy

Our cancellation policy is designed to ensure fairness for all guests. If a reservation is canceled within 24 hours of the scheduled arrival time, or if a guest fails to show up, the reservation will be considered canceled, and any deposit paid will be forfeited. We understand that unforeseen circumstances can arise, but we encourage our guests to notify us as soon as possible if they need to cancel. This policy helps us manage our bookings effectively and allows us to accommodate other guests who may be waiting for availability. Thank you for your understanding and cooperation.

Lateness policy

Our lateness policy ensures that appointments will conclude at the scheduled time, regardless of your arrival. This is necessary due to subsequent client bookings. If you arrive too late for us to provide your treatment, we may need to reschedule your appointment. In such cases, a deposit will be required to secure your new appointment. We appreciate your understanding and cooperation, as we strive to maintain a punctual schedule for all our clients. To ensure the best experience, we encourage you to arrive on time for your appointments. Thank you for your attention to this policy, which helps us serve everyone effectively.

Appointment confirmation

To ensure a smooth scheduling experience, all appointments will be confirmed via text or email. If you do not receive a confirmation within two hours of making your appointment, please reach out to us as soon as possible. It is important for us to verify that your appointment has been successfully booked and to address any potential issues promptly. Your timely communication will help us assist you better and ensure that you have the service you need at the designated time.

Infiling work from other salons

If you have lash extensions from another salon, the best approach is to remove them completely before receiving a full set at our studio. This is because different salons often use various products and techniques that may not be compatible with our application methods. However, we can also perform infills from other salons, provided we can confirm the type of lashes used. To facilitate this process, please send us a picture of your current lashes. Our priority is to ensure the health of your natural lashes while achieving the beautiful look you desire. We are committed to providing you with the best possible lash experience tailored to your needs.

Infill appointments

To ensure that your eyelash extensions remain looking their best, it is essential to schedule infill appointments every 2-3 weeks. This regular maintenance helps to fill in any gaps and keeps your lashes looking full and vibrant. Please note that the maximum interval between appointments is 4 weeks; beyond this timeframe, we will consider your lashes as needing a full set instead of an infill. Adhering to this schedule not only enhances the longevity of your extensions but also allows you to enjoy a consistently beautiful look. Remember to book your appointments in advance to secure your preferred time slots and maintain those stunning lashes you love!

Eye make - up

To ensure the best results from your lash appointment, it is crucial that your lashes are clean and free from any eye makeup. Makeup residue can not only hinder the application process but also affect the longevity of your lashes. When there are traces of mascara or eyeliner left on your lashes, the adhesive may not bond properly, resulting in your lashes not lasting as long as they should. Therefore, taking the time to thoroughly cleanse your lashes before your appointment will help achieve a flawless look and maximize the durability of your extensions. It's a small yet essential step that can make a significant difference in the overall outcome of your lash treatment.

Our guarantee

At our salon, we prioritize your satisfaction with our eyelash services. We offer a 100% confidence guarantee, ensuring that if you experience any issues within 7 days of your eyelash appointment, we will promptly address them. Whether it’s a minor adjustment or a complete redo of your full set, our team is dedicated to making things right. To take advantage of this guarantee, please contact us within the 7-day window; we’re here to help! However, please note that we cannot assume responsibility for any concerns raised after this period. Your beauty and confidence are our top priorities, and we strive to provide you with the best possible experience.